こんにちは
ほぼ毎日ブログを15分で書く！
って決めたわりに、なかなか時間確保が難しい
(￣∇￣)
24時間中のたかが15分とはいえ、その15分の確保すら難しいほど忙しいって、まぁ前向きに考えれば素晴らしい事ですねw
しかし年々忙しくなっていくなぁ、、、
明日で47歳なんでそろそろ少しずつ暇な時間を作りたいって気持ちはあります。いやマジで、、、
そうそう、明日で47歳なんですよー
そんな明日は15:30から髪型変えます！笑
久しぶりにバッサリ切ってブリーチしちゃおうかと！
チャラい47歳目指しますw
そして20:00のバスに乗り羽田空港へ
深夜便でマレーシア行ってきます！
って事でマレーシア準備も忙しさの理由の１つです
今回はマレーシア店のローカルスタッフに、店内ルールを落とし込もうかと思って、自社で使ってる店内ルールを翻訳アプリと英語の先生に協力してもらい英訳してます
ブレイスグループではけっこう細かい、店内ルールがあるんです
美容師ってルールとか嫌う人種なので、だからこそ必要だと思ってます
働くスタッフが気持ちよく働く為のルールでもあるし、お客様へのオモテナシをある程度ルール化する事で誰でも平均点以上になるように作ってます
接客業ってかけ算なんですよね
フロント対応、お客様のご案内、シャンプー、カウンセリング、施術中の心遣い、会話、サービス、などなど色々な場面がありますが、全てはかけ算なので、誰かがマイナス点だと全てがマイナスになるのが接客業
だからこそスタッフ全員の平均点を上げる必要があると思ってます
それは日本でも外国でも同じ事かと
もちろん外国ではそもそも日本の過剰な接客とか、オモテナシとか必要ないとか言う人も多いです
実際に日本のオモテナシってうっとおしいと感じる人も沢山いるらしいんですけど、だから何？って感じです
日本人として海外で挑戦するなら日本人らしさを失ったら意味ないと思うんですよね
むしろ日本の文化やオモテナシを浸透させてやんぞ！
ってぐらいの気持ちないとね！
自分らしく、ブレイスらしく挑戦します^ ^
ここまで完成しました〜＊まだ5分の1、、、
↓↓
Brick by brace in-store rules 2023 edition:
Rules when customer visit the salon
『When a customer visit the salon 』
・Greet customers properly while looking at their faces. “Hello”” is always refreshing for customers”
・The person taking care of the customer’s luggage always writes the luggage number on the slip. If another customer comes in right after, the customer will be taken care of in the waiting room or by an available staff member as soon as possible.
・Make sure to take the apron off and your hands are clean when you take care of a customer’s luggage.
・Hand out towels to those who are wet on rainy days.
・Customer’s umbrellas should be taken care of as soon as possible.
『When a staff takes a customer to their seat 』
・Make sure the chairs are low before letting a customer in.
・Prepare a wagon for the treatment if you have time.
・Even if the customer is not a customer of your own team, greet them and let them in.
・Make sure to check the customer’s eyes and say “Mr. or Ms. last name, I will guide you to the seat.”
・The staff at the place where the customer passes must be in welcoming mode.
・If other staff are not aware of the customer coming in during their operation, let them know by chanting “Welcome.”
・The staff stops and gives a friendly nod with a smile when passing customers.
・Adjust walking speed to the walking speed of the customer. Don’t walk fast even if you are busy.
・If a customer is a woman in miniskirts, pregnant, or looks cold, ask if they need a lap blanket.
・If the customer is not a customer of your team, greet the customer and tell the customer, “Please wait a moment until the staff in charge comes.”
・If the staff not in charge of the customer takes care of the customer, the staff in charge of the customer reacts by saying “Thank you!”
『When the stylist counsels a customer 』
・Be sure to introduce yourself to a customer who comes in for the first time.
・Don’t fold your arms behind your back. Make sure to put your arms in front.
・Make sure to enter the menu and amount that the customer preferred.
・The amount of grams of the chemical must be entered.
・Write in beautiful handwriting.
・Do counseling with good attitude and posture
・Always tell the customer the treatment time and price.
・Enter the order of treatment on the slip when treating multiple menus.
『Mindset for hospitality 』
・No matter how close you become, you are not a friend.
・Don’t forget that you are not a friend. Use the correct honorifics (Use the polite words in a polite way).
・Be aware that customers are looking at you through a mirror.
・Always check the customer’s condition such as refills of the drink and cushion.
・Check if the customer needs to go to the bathroom when you are available such as while moving from the seat to the shampoo chair.
・Call customers by name.
・We actively greet customers who have been treated once.
・Always say “Excuse me” when you mistakenly make a loud noise.
・No whispering where customers can see you
・Be careful about posture and behavior. Be conscious of being watched all the time
・When serving a hot drink, mention “Be careful because it’s hot.”
・Move the customer’s seat from one to another depending on the customer’s condition. Be considerate of the customer’s conditions and feelings.
・No private relationships with customers of the opposite sex.
通訳の方にお願いしてオモテナシセミナーしてきます
さて、今から英会話レッスンです！
では！
